Terms & Conditions
Last Updated: 2025
Welcome to Clean Cozy Ltd. These Terms & Conditions govern your use of www.cleancozy.co.uk and any purchases made through our website. By accessing our website or placing an order, you agree to these Terms & Conditions.
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1. About Us
Clean Cozy Ltd is a UK online retailer specialising in laundry products including laundry pods, scent booster beads and fabric softener.
Website:
www.cleancozy.co.uk
Email:
info@cleancozy.co.uk
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2. Eligibility
By placing an order you confirm that:
You are at least 18 years old or have permission from a parent or guardian.
The information you provide is accurate and complete.
You are legally capable of entering into a binding contract.
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3. Products
We work hard to ensure product descriptions, images and prices are accurate.
However:
Colours may vary slightly depending on your screen.
Packaging may occasionally change.
Product availability cannot always be guaranteed.
We reserve the right to withdraw or amend products without notice.
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4. Pricing
All prices are shown in GBP (£).
Where applicable prices include VAT.
Prices may change without prior notice.
Promotional prices are only valid during the advertised promotion.
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5. Orders
Your order is accepted once you receive an order confirmation email.
If we cannot fulfil your order we will contact you and provide a refund where appropriate.
We reserve the right to refuse or cancel orders where fraud or misuse is suspected.
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6. Payment
Payments are processed securely through trusted third-party payment providers.
Clean Cozy Ltd does not store your full payment card details.
Orders will only be dispatched once payment has been successfully received.
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7. Shipping & Delivery
Dispatch times and delivery estimates are shown within our Shipping Policy.
Delivery times are estimates only and may occasionally be affected by circumstances outside our control including:
Royal Mail delays
Courier delays
Weather conditions
Public holidays
We cannot accept liability for delays outside our reasonable control.
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8. Returns & Refunds
Our Returns & Refund Policy forms part of these Terms.
Customers have statutory rights under UK consumer law.
If you are unhappy with your purchase please contact us as soon as possible and we will work to resolve the issue fairly.
Some products may not be eligible for return where hygiene or safety regulations prevent resale unless faulty.
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9. Damaged or Faulty Products
If your order arrives damaged or faulty please contact us promptly.
Where appropriate we may request photographs before arranging:
Replacement
Refund
Alternative resolution
Nothing in these Terms affects your statutory rights.
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10. Discount Codes & Promotions
Discount codes:
Cannot normally be combined.
Cannot be exchanged for cash.
May expire without notice.
May exclude selected products.
Clean Cozy Ltd reserves the right to withdraw promotions at any time.
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11. Intellectual Property
All website content including:
Logos
Graphics
Product photographs
Designs
Text
Branding
remains the property of Clean Cozy Ltd unless otherwise stated.
No content may be copied, reproduced or distributed without written permission.
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12. Website Use
You agree not to:
Use the website unlawfully.
Attempt to interfere with website security.
Upload malicious software.
Copy or scrape website content without permission.
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13. Limitation of Liability
To the fullest extent permitted by law, Clean Cozy Ltd shall not be liable for indirect or consequential losses arising from use of this website or products supplied.
Nothing within these Terms excludes liability where exclusion would be unlawful, including liability for death or personal injury caused by negligence or your statutory consumer rights.
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14. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our website you acknowledge that personal information will be processed in accordance with that policy and applicable UK data protection legislation.
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15. Changes to These Terms
Clean Cozy We may update these Terms & Conditions from time to time.
The latest version will always be published on our website.
Continued use of the website after changes are made constitutes acceptance of the updated Terms.
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16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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17. Contact Us
If you have any questions regarding these Terms & Conditions please contact:
Clean Cozy Ltd
📧 info@cleancozy.co.uk
🌐 www.cleancozy.co.uk