Privacy Policy
Last Updated: 17 July 2026
1. Introduction
Welcome to Clean Cozy (“we”, “us”, “our”).
We are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently. This Privacy Policy explains what personal information we collect, how we use it, your rights, and how we protect your information.
By using www.cleancozy.co.uk, you agree to the collection and use of information in accordance with this Privacy Policy.
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2. Who We Are
Clean Cozy is the data controller responsible for your personal information collected through this website.
Website:
www.cleancozy.co.uk
If you have any questions about this Privacy Policy or your personal data, please contact us through our Contact Us page.
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3. Information We Collect
Depending on how you use our website, we may collect:
Information you provide
Name
Billing address
Delivery address
Email address
Telephone number
Account details (if you create an account)
Messages sent through our contact forms
Order Information
Products purchased
Order history
Payment status
Delivery information
Payment Information
Payments are processed securely by our authorised payment providers.
Clean Cozy does not store your full payment card details.
Technical Information
We may automatically collect:
IP address
Browser type
Device information
Operating system
Website usage information
Pages visited
Date and time of visits
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4. How We Use Your Information
We use your information to:
Process and deliver your orders.
Provide customer support.
Manage your account.
Process refunds and returns.
Improve our website and services.
Prevent fraud and protect our business.
Comply with legal obligations.
Respond to customer enquiries.
Where you have given your consent, we may also send marketing communications.
You can unsubscribe from marketing at any time.
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5. Legal Basis for Processing
We process your personal information where necessary:
To fulfil our contract with you.
To comply with legal obligations.
For our legitimate business interests.
Where you have given your consent.
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6. Sharing Your Information
We only share personal information where necessary.
This may include:
Payment providers.
Delivery companies.
Website and hosting providers.
IT and security providers.
Professional advisers.
Law enforcement or regulatory authorities where legally required.
We do not sell your personal information.
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7. International Transfers
Some of our service providers may process information outside the United Kingdom.
Where this happens, appropriate safeguards are used in accordance with UK data protection law.
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8. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration.
No internet transmission is completely secure, but we work to keep your information protected.
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9. Data Retention
We only keep your personal information for as long as necessary to:
Provide our services.
Meet legal and accounting obligations.
Resolve disputes.
Enforce our legal rights.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
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10. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and support essential website functionality.
Where required by law, we will ask for your consent before placing non-essential cookies.
For more information, please see our Cookie Policy or cookie preferences available on our website.
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11. Your Rights
Under UK data protection law, you may have the right to:
Access your personal information.
Correct inaccurate information.
Request deletion of your information.
Restrict processing.
Object to certain processing.
Request transfer of your information where applicable.
Withdraw consent where processing is based on consent.
Some rights may be subject to legal exceptions.
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12. Marketing
If you choose to receive marketing communications from us, you may unsubscribe at any time using the unsubscribe link provided in our emails or by contacting us.
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13. Children’s Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.
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14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
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15. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the Contact Us page on www.cleancozy.co.uk.
If you remain dissatisfied with how your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk