Shipping Policy

Last Updated: 17 July 2026

Shipping Information

Thank you for shopping with Clean Cozy.

We aim to process and dispatch all orders as quickly as possible while ensuring every order is packed with care.

Processing Times

Orders are usually processed within 1–2 working days.
Orders placed on weekends or UK public holidays will be processed on the next working day.
During busy periods, processing times may be slightly longer.

Delivery

We currently deliver to addresses within the United Kingdom.

Estimated delivery times are provided at checkout and are estimates only. While we work closely with our delivery partners, delays can occasionally occur that are outside of our control.

Shipping Costs

Delivery charges are calculated and displayed during checkout before payment is completed.

From time to time, we may offer free delivery promotions. Any qualifying conditions will be clearly shown on our website.

Order Tracking

Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.

Delivery Delays

Although we aim to meet estimated delivery times, we cannot guarantee delivery dates. Delays caused by couriers, adverse weather, strikes, customs, or other circumstances beyond our reasonable control are not the responsibility of Clean Cozy.

Incorrect Delivery Details

Please ensure your delivery address is accurate before completing your order.

Clean Cozy cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided by the customer.

Lost or Missing Parcels

If you believe your parcel has been lost, please contact us as soon as possible using our Contact Us page.

We will work with the delivery provider to investigate the issue and keep you informed throughout the process.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery where possible.

Please include:

Your order number.
A description of the issue.
Clear photographs of the damaged item(s) and packaging.

This helps us resolve the matter as quickly as possible.

Multiple Items

Where an order contains multiple products, they may occasionally be dispatched separately. You will not be charged additional shipping costs where this applies.

Contact Us

If you have any questions regarding shipping or delivery, please contact us via the Contact Us page on www.cleancozy.co.uk, and we’ll be happy to help.